Our Commitment To Service
At Andrejs Management Inc., we value our owners and residents as more than just clients – they are esteemed partners. We believe their well-being and satisfaction are directly linked to the quality of their living environment. That’s why we are dedicated to enhancing their living spaces and fostering a thriving community.
Our team is relentlessly committed to delivering exceptional service. We go the extra mile to ensure every interaction with our owners and residents is met with professionalism, attentiveness, and genuine care. From timely maintenance responses to transparent communication channels, we prioritize their needs and strive to surpass their expectations.
We understand that exceptional service is an ongoing commitment, not a one-time event. That’s why we continually evaluate and refine our processes to adapt to the evolving needs of our partners. By being proactive and embracing innovative solutions, we aim to consistently provide the highest standard of service that contributes to their satisfaction and improves their quality of life.
At Andrejs Management Inc., we take pride in our unwavering dedication to outstanding service, recognizing that it forms the foundation of strong relationships with our owners and residents. We understand that earning their trust and satisfaction requires consistent and reliable support. We are resolute in our commitment to exceed their expectations at every turn.
- Be courteous and friendly
- Be professional
- Show recognition
- Be grateful
- Be personally responsible to all residents
- Anticipate needs – Exceed expectations
- Follow up to ensure satisfaction
- Be a Andrejs Emissary
- Know your residents by name
- Make each resident feel at home
OUR YARDSTICK IN LEADERSHIP
- Train staff in developing and improving service skills
- Entrust staff through communication and training to set and achieve service goals
- Create a team and develop teamwork
GOALS WE SET
- To achieve 100% resident satisfaction with the quality of service we provide
- To create a work environment that is 100% conducive to achieving excellent customer service
- Understand the residents, directors and staff
- Ascertain each resident’s, director’s and staff member’s needs