Our Commitment To Service

At Andrejs Management Inc., we firmly believe that our owners and residents are not just clients but valued associates. We understand that the quality of their living environment directly affects their overall well-being and satisfaction. That’s why we are committed to making a meaningful contribution to enhance their living spaces and create a thriving community.

Our team is driven by a relentless pursuit of outstanding service. We go above and beyond to ensure that every interaction with our owners and residents is met with professionalism, attentiveness, and genuine care. From prompt response to maintenance requests to transparent communication channels, we prioritize their needs and strive to exceed their expectations.

We recognize that exceptional service is not a one-time occurrence but an ongoing commitment. That’s why we continuously evaluate and refine our processes to adapt to the evolving needs of our associates. By staying proactive and embracing innovative solutions, we aim to consistently deliver the highest standard of service that contributes to their overall satisfaction and enhances their quality of life.

At Andrejs Management Inc., we take pride in our dedication to outstanding service, knowing that it is the foundation of fostering strong relationships with our owners and residents. We understand that their trust and satisfaction are earned through consistent and reliable support, and we are unwavering in our commitment to exceed their expectations at every step.

  • Be courteous and friendly
  • Be professional
  • Show recognition
  • Be grateful
  • Be personally responsible to all residents
  • Anticipate needs – Exceed expectations
  • Follow up to ensure satisfaction
  • Be a Andrejs Emissary
  • Know your residents by name
  • Make each resident feel at home
  • Train staff in developing and improving service skills
  • Entrust staff through communication and training to set and achieve service goals
  • Create a team and develop teamwork
  • To achieve 100% resident satisfaction with the quality of service we provide
  • To create a work environment that is 100% conducive to achieving excellent customer service
  • Understand the residents, directors and staff
  • Ascertain each resident’s, director’s and staff member’s needs